Window work procedures
1.Objective
Standardize the work procedure of the window acceptance post , maintain the image of the center to the public; ensure the business to conform to the principle of open, fair and just.
2.Applicable scope
Assets transfer, registration of enterprise property rights (equity) transfer, transferred assets, enterprise property rights (equity) registration, market allocation entrusting of public resources, etc.
3.Terms and definition
3.1Enterprise: refers to state-owned enterprise, collectively-run enterprise, foreign wholly-owned enterprise, Sino-foreign joint venture enterprise, Sino-foreign cooperative enterprise, private enterprise, etc.
3.2Property right: property ownership (the right to possess, to use, to the capital and to the interest) and rights to the operation of property by proprietor.
3.3Client: people who come to the center to transact business.
3.4Open, fair and just
3.5Window acceptance post: operators on duty behind the window
4.Duty
4.1Window acceptance post
4.1.1Accept the business applied by any client.
4.1.2Guide the client to transact relevant business in departments in charge.
4.1.3Follow-up and feedback of client’s transaction
4.2The relevant department is responsible for the implementation of business within its scope respectively.
5.Work procedures
5.1Acceptance
5.1.1Upon the application of transaction by any client, the clerk of window acceptance post is responsible for filling in of the Registration Form of Window Acceptance according to the information presented by the client. The business to be accepted covers information release, project consulting, transfer entrusting, allocation of public resources, recording of public bidding plan, transaction attestation, document acceptance and transfer and registration and guide of complaints. See Business Acceptance Procedures or Operation Guides of different departments for detail.
5.2Guide
5.2.1Upon registration, personnel of window acceptance post guide the client to apply for transacting specific businesses in relevant department according to the client’s application project. See Business Transaction Procedures or Operation Guides of different departments for detail transaction procedures.
5.3Follow-up
5.3.1Personnel of window acceptance post follow up the transaction of different departments within the deadline promised according to the client’s business to be transacted.
5.4Feedback
5.4.1Different relevant departments transact relevant business based on the specific service procedure and feed back the process within the promised deadline to the window acceptance post, and personnel of window acceptance post will feed back the transaction within the promised deadline of different departments to the client. See the Form of Promised Deadline for Transaction for the deadline promised by different departments.
